Website Vianet Communication Ltd.
JOB OPPORTUNITY
Desk Support
Number of Vacancy(ies): 2
Qualification: Bachelor’s in Engineering/ Computer Science/ Applications
Experience: Fresher’s can apply
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Lahan and Birgunj
Job Duties & Responsibilities:
- Client dealing regarding technical support those who visit at office front desk
- Coordinating and assisting internal office hardware and network
- Field visits according to critical circumstances
- Closely work with Support department to resolve customer issues on FTR (first time resolution) basis
- Responsible for first level technical resolution to the customers within designated Service-Level Agreement (SLA)
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with
- Level 2 team until problem resolution
- Trigger network/system incidents based on support ticket/calls
- Take ownership of support issues from initial call/email/ticket to final resolution and closure
Benefits of joining us!
- Accidental and Medical Insurance
- Dashain Bonus
- Paid annual leave and sick leave
- Social Security Fund (SSF)
- Internet Benefit
- We provide opportunities for continuous growth and development
Application Deadline: 2022-08-21