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Customer Experience Executive (1003 views)

Kathmandu
July 14, 2020

VACANCY ANNOUNCEMENT

Company: Daraz

Position: Customer Experience Executive

Job Information

Department Name: Customer Service

Industry: Marketing

Work Experience: 0-1 year

City: Kathmandu

State/Province: Province No.3

Zip/Postal Code: 44600

About Daraz

Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Job Description

• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
• Learn Daraz systems and processes as and when guided
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
• Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
• Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects

Requirements

• Bachelors Degree with minimum of 1 years of experience in related field
• Strong Verbal Communication skills and interpersonal skills
• Must be a Team Player with good decision making ability

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days working week
• Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up


HOW TO APPLY

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