Website Cogent Health Pvt. Ltd.
JOB OPPORTUNITY
Customer Experience Executive
Job Category: Customer Support
0rganization: Cogent Health Pvt. Ltd.
Req Id: CEE-Cogent
Job Type: Full Time
Application Deadline: Apr 30, 2022 10:00 PM
JOB DESCRIPTION / ROLES
No. of vacancies: 1
Location: Hattisar
RESPONSIBILITIES
- Customer service on Call, social media, Issues, mails, etc. handling.
- Build a sustainable relationship with Clients with proper communication.
- Follow Telephone and email etiquettes for standardization.
- Handle complaints and provide appropriate solutions and alternatives.
REQUIREMENT
- Bachelor
- 1 year plus experience in the relevant field
- Can work autonomously, are self-motivated, decisive and use initiative
- Have good communication skills
- Have good skills including MS Office particularly Word, Excel, and PowerPoint
- Supporting the Customer Relationship Management Team (total of to deliver exceptional performance to the team and helping to nurture Customer relationships
- Maintenance of Customer database and scheduling/delivery of required tasks
- Developing and nurturing internal and external relationships
- Coordinating Service Delivery feedback
- Have a flexible nature and work well in a team, supporting multiple people
- Can align day-to-day activities with organizational strategy and priority
HOW TO APPLY
We are always keen to meet energetic and talented professionals who would like to join our team.
Please mail your CV to: hr@cogenthealth.com.np