Website Dish Media Network Limited
JOB OPPORTUNITY
Application Support Engineer
Job Description
- Monitor, operate, and troubleshoot various functions of the Core Billing system and other software platforms.
- Provide support to dealers, sub-dealers, service franchises, techniians, vendors for various application systems.
- Offer troubleshooting and configuration support for mobile apps and websites.
- Manage and implement configuration changes in the BSS/OSS systems, ensuring proper testing and minimal service impact.
- Maintain regular logs of customer service issues, ensuring appropriate solutions are provided.
- Coordinate with Customer Support supervisors and team leads to resolve service-related issues efficiently.
- Test software modules prior to implementation on the system.
- Facilitate the implementation of software for end users.
- Conduct testing and quality assurance of various schemes and in-house applications before deployment in the production environment.
- Document system configurations, processes, and troubleshooting steps for future reference.
- Provide training and knowledge-sharing sessions for internal teams and service partners to increase system familiarity and problem-solving capabilities.
- Collaborate on projects to enhance system feature set based on business needs.
Specific Job Skills:
- Strong understanding of software testing and implementation workflows, ensuring task is completed within set timelines.
- Ability to prepare relevant documentation needed for task design and execution.
- Skilled in identifying and resolving technical problems within core systems promptly.
- Excellent troubleshooting and presentation skills.
- Capable of conducting thorough system tests and efficiently resolving related issues.
- Proven ability to execute assignments in a timely manner.
- Required to work morning, evening, and occasionally night shifts.
Academic Qualifications:
To apply for this job please visit dishhome.rigojobs.com.